Got A Question?

Is our Mama having trouble? Want to ask us a question? Drop your query and let us get back to you, super soon.

 

What toxins do why should I avoid them?

Toxins are chemicals used in cosmetics and other products for various purposes, some as preservatives and others as dyes, fragrances, actives etc. Multiple studies have revealed that these toxins can have many side effects some of which are life-threatening. Constant use of some toxins like formaldehyde, 1-4 dioxane, parabens etc has found to be leading to cancer. Other side-effects include learning disabilities, eczema, skin aging & early puberty.

What are some of the toxins I can spot on the label

A small guide to common toxins is mentioned below, read the ingredients &try and avoid products especially for your baby with anything that has:

  • Parabens
  • Mineral oil
  • Fragrances (can contain phthalates)
  • PEG (Poly Ethylene Glycols)
  • Sodium Laureth Sulfate/SLES
  • MEA, DEA, TEA (Ethanolamines)
  • Triclosan
  • Talc (May contain asbestos)
  • Homosalate & Octinoxate (Found in Sunscreens)
  • Sulfates
  • Silicones

Why should I prefer MamaEarth over so many other products available in the market?

We as parents want the best and the safest products for our babies. But the hard truth is, majority of baby brands available in the Indian markets contain harmful toxins like parabens, phthalates, fragrances, mineral oil etc which no parent would even want anywhere around their child. Happy to share, Mamaearth is the only “Made Safe” certified toxin free brand in India which is free of all known toxins which are banned in most countries. More importantly, more than just a brand, we make our products out of love and care. We use what we sell on our own baby. Try us once and you will fall in love with Mamaearth’s Baby Safe World.

Are the products Eco-friendly, Non – toxic, Dye and Fragrance-Free and Non Allergic?

Yes. Yes and a thousand times yes. Mamaearth is made in ecofriendly GMP certified facilities, and carries no toxins, dyes, fragrances or anything which is even close to the word ‘unsafe’. All our products are clinically tested to be hypoallergenic. However, Take Note: we as humans, have different skin type, and chances are, your little one could be allergic to one of the essential oils in the products. We always recommend to first test the product by applying it on the wrist to check if there are any visible reactions.  This should be a mandatory practice for all products across all brands for all age groups not just ours.

Can I use the products from the first day of birth?

Without a doubt.

Since the products are designed for our babies, we can use them from the very first day. Our products are clinically tested to be toxin free and have a PH balance of 5.5-5.7 which is the recommended balance for our little one’s skin. All our products are clinically tested to be hypoallergenic. However, Take Note: we as humans, have different skin type, and chances are, your little one could be allergic to one of the essential oils in the products. We always recommend to first test the product by applying it on the wrist to check if there are any visible reactions.  This should be a mandatory practice for all products across all brands for all age groups.

Are the shampoo and body wash paraben-free?

Absolutely.  As a matter of fact, all our products are not just Paraben Free but also free from Phthalates, PEG, DEA, Fragrances, Dyes, Formaldehyde and other ingredient which isn’t suitable for our babies. Do not worry, with Mamaearth’s products, you will have one brand which is Certified 100% safe for your babies, and with that you will have one less thing to worry about.

My baby has super-dry skin as a result of Eczema. Is it still safe to use your products?

Given the fact that all our products are toxin free & most ingredients are plant based, they work equally well on sensitive skin. However. We recommend you to test the product on your baby’s wrist first, to check for any allergies. Do this for all products, and not simply for ours.

I avoid using oils with strong scents and prefer natural edible oils only. While massaging the oil may enter my baby’s mouth. Is Mamaearth’s oil safe for baby?

Oh Yeah!

Mamaearth’s massage oil is made of up 100% natural oils & 100% love.  Ease his tummy, tickle him a little and do all that with our massage oil. It contains cold pressed sesame oil, virgin coconut oil, extra virgin olive oils and other amazing essential oils which are all great for your baby’s young skin. A little suggestion, add tons of Mama Love to make the massage 10x times effective.

Do you use preservatives?

Yes. And here’s why: water-based skincare and cleaning products without preservatives can get contaminated and breed harmful bacteria and microorganisms. That said we do not use harmful preservatives like parabens, phenoxyethenol etc. but instead use safe preservative systems usually used for food products.

What is in your secret mama’s love oil?

Shhhhhh … Its a big trade secret but because we trust you let us tell you. Our mama’s love oil is a proprietary blend of nourishing essential oils like jojoba, lavander and evening primrose oil. Do not tell anyone, Ok!

Can the skin and hair care products be used by someone who's not a mom?

These are safe products and have absolutely no toxins in them. They are enriched with natural and essential oils and herbal extracts. They can be used by all adults, including moms, dads, someone who is not a mom, grandparents!

Are the herbs in the traditional recipes products safe?

Our traditional recipes products, including teas and supplements, have been formulated under the guidance of Ayurvedic Doctors. They contain the right herbs in right quantities.

How do you ensure that your products have zero toxins?

For starters, we are the ONLY MADE SAFE CERTIFIED brand in Asia. We do the requisite microbiology and toxin tests to ensure that all products have zero toxins and no products are even close to the word ‘unsafe’.

Are you products available in any offline stores?

Yes, we are present offline in a few cities. You can check for your city under the store locator tab. (https://mamaearth.in/store-locator/)

Have you tested your products on animals?

NO.  We do not support animal testing. Plus, how can you test a baby product on an animal? Right? However, we have clinically tested all our products on humans with patch testing to ensure no product cause any allergy. Hey Mama, don’t worry, your child is absolutely S-A-F-E.

Can my 4 year old kid also use the same baby products?

Yes, you, your toddler, your kids & everyone in your family including your grandparents can use these products. Go ahead, try it.

Is it possible to return products once delivered?

Yes, if you are not satisfied with our products (the chances of which are bare minimum), please write to us at feedback@mamaearth.in. We will ask you to return the products and ensure the full refund.

What is your product range?

We have products for babies (0-5 years), moms-to-be, new moms, natural beauty products and traditional recipes range.

Do you have real recommendations from Real moms for your products?

Not just recommendations, we have a panel of real mothers who are continuously reviewing our products. We take their genuine reviews into consideration, which we further use on product improvisation & for creating new solutions. We have a dedicated section where moms can read what other moms have to say about us. Click here to read.

Can I use essential oils as it is on my baby?

The answer is a big NO. No matter which brand or essential oil it is, or how much you are using it, it is NEVER safe to use ANY essential oil NEAT (without a carrier oil or some other dilution material). All essential oils should be diluted for use, especially for babies and children.

Our baby oils have essential oil which is diluted using base oils and butters. So, their benefits are reaped and nobody is harmed. A win-win situation for all

Is Mamaearth certified from doctors or any certifying agency of baby products?

Yes, Mamaearth is the ONLY MADESAFE CERTIFIED brand in Asia. Which means, we are not just approved from an agency but from a panel of expert MD Doctors (Pediatricians, Dermatologists, Cosmetic scientists) who develop & approve guidelines for baby products. So, keep your worries aside, we have the best of science and love backing us up.

You are a new brand. How and why should I trust you?

Yes. We are a new brand, but more than simply looking at us as a brand, view us as parents. We are not a mega-brand, trying to cut corners, reduce cost or mint money. We as parents went through some disastrous days which we don’t want any other parent to go through. We are here to make sure you trust our brand, love using it, and at least have one thing less to worry about. Also, We are the only Made safe certified brand in Asia, where we have passed stringent standards set by doctors and scientists. Try us once and the next time you will be answering this for us to your friends and relatives.

Is the Traditional Recipes range natural?

It’s 100% natural, FSSAI approved, Non-GMO. It has only natural ingredients that are sourced from the Himalayas.

I find the smell of the products very strong.

We use only essential oils to add fragrance to the products, instead of using artificial fragrances that may contain phthalates. The essential oils that we add to the products are beneficial for the hair/skin.