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Got A Question?

Is our Mama having trouble? Want to ask us a question? Drop your query and let us get back to you, super soon.
  1. How do I register for an account?
  2. Request you to please:

    • 1. Add a product to the cart and checkout using your registered phone number only.
    • 2. The moment you get to the payment page, your account will be auto-created with the phone number and email you provided at checkout (You need not to complete the payment)
    • 3. Thereon, you can login using your phone number via OTP.

  1. How can I track my order?
  2. To track your orders, you can go to “My order” section from "My Account" or "My Profile" Page on top right corner

  1. My order is delayed, Why haven't I received my order yet?
  2. There might a delay in your order due to courier issues or high order volume. To check updated delivery date for your order, you can go to 'My order' section from 'My Account' or 'My Profile' Page on top right corner.

  1. Why I have only received some part of my order?
  2. Your complete order might be arriving in different packages as your order is a split order. Your box of goodness is on it’s way. To track your orders, you can go to 'My order' section from 'My Account'or 'My Profile' Page on top rightcorner

  1. Fake delivery attempted/ My Order is returned without delivery attempt.
  2. We are sorry to hear this, please reach out to our customer support for help

  1. What is the standard time of delivery?
  2. We usually dispatch orders within 48 hours and it takes 3-4 days to get it delivered post shipped.

  1. Order is showing delivered but I have not received the order.
  2. Please wait for 48 hours from the order delivery date. If you still do not get the order then kindly reach out to us on "Contact Us" page for further investigation.

  1. How do I cancel the order?
  2. Please follow the steps below to cancel the order.

    • 1. Go to the "Menu" (Top Left corner 3 Horizontal lines)
    • 2. Go to "My Account".
    • 3. Click on "My Order".
    • 4. Click on "View Details" (Top Right Corner).
    • 5. Scroll down to the bottom and click on "Cancel Order).
    • 6. Select the reason and the order will stand as cancelled if it has not been shipped yet.

  1. How can I cancel my order after it has been shipped?
  2. You may refuse to accept the order at delivery and we'll process the refund once the order is marked Return to Origin (RTO) by our courier partner. Unfortunately, we won't be able to cancel the order at this point of time as the order is in transit. Hope you understand.

  1. I am not able to cancel my order
  2. Your order is cancelable only before being shipped. Once it is shipped, you won’t be able to cancel the order but don't worry - you can refuse at the time of delivery and we'll process the refund once the order is marked Return to origin (RTO) by our courier partner.

  1. How can I update my order's mobile number?
  2. We regret to inform you that once you have placed an order, we are unable to make any changes to it. Please cancel and place a new order. If it's not shipped, you won't be able to cancel your order now but you can refuse it at the time of delivery and you will get your refund if the order is already paid for.

  1. What is Goodness Insider?
  2. Goodness Insider is a Loyalty program from which you can get various benefits.

  1. Benefits of Goodness Insider
    • 1. On every order get 2 sweet surprises.
    • 2. No minimum purchase needed. We’re serious.
    • 3. Special Sale Days only for you.You can take 10X benefits of your plan, Plans can be checked on the platform

  1. How to add Goodness Insider in the cart?
    • 1. Go to the cart page.
    • 2. Select plans from the drop downs.
    • 3. Click on 'Join now' and the two free gifts will be added

  1. How does the referral program work?
    • 1. Share the referral link with your friends and family.
    • 2. Once they sign up through the shared link, they will receive Rs. 150 in their wallet
    • 3. You will get Rs. 150 balance in your wallet on their first successful order

  1. I want to collaborate with MamaEarth
  2. Thank you for your interest in Mamamearth. Please contact us by email at [email protected].

  1. I want to be a re-seller of Mamaearth
  2. We regret to inform you that the reselling program is no longer available.

  1. When will I see the results of using the products?
  2. In general, you should use it for 3 to 8 weeks for the best results, and the rest of the results may vary depending on your skin type.

  1. Please recommend a product for me to purchase.
  2. You can browse through various sections on the website/ app to find the best suited product for use.

  1. How to un-subscribe (Mobile Number)
  2. To Stop Receiving SMS Send STOP to 5757550.It will charge Rs 3 per SMS. Once you send the SMS, all promotional SMS will be stopped

  1. How to un-subscribe (Email Id)
  2. For Email, go to the bottom of the email, you will see the option of 'If you'd like to unsubscribe and stop receiving these emails click here'.Click on it, you will be sunsubscribed from the email list

  1. What toxins do, why should I avoid them?
  2. Toxins are chemicals used in cosmetics and other products for various purposes, some as preservatives and others as dyes, fragrances, actives etc. Multiple studies have revealed that these toxins can have many side effects some of which are life-threatening. Constant use of some toxins like formaldehyde, 1-4 dioxane, parabens etc has found to be leading to cancer. Other side-effects include learning disabilities, eczema, skin aging & early puberty.

  1. What are some of the toxins I can spot on the label
  2. A small guide to common toxins is mentioned below, read the ingredients &try and avoid products especially for your baby with anything that has:

    • Parabens
    • Mineral oil
    • Fragrances (can contain phthalates)
    • PEG (Poly Ethylene Glycols)
    • Sodium Laureth Sulfate/SLES
    • MEA, DEA, TEA (Ethanolamines)
    • Triclosan
    • Talc (May contain asbestos)
    • Homosalate & Octinoxate (Found in Sunscreens)
    • Sulfates
    • Silicones

  1. Why should I prefer MamaEarth over so many other products available in the market?
  2. We as parents want the best and the safest products for our babies. But the hard truth is, the majority of baby brands available in the Indian markets contain harmful toxins like parabens, phthalates, fragrances, mineral oil etc which no parent would even want anywhere around their child. Happy to share, Mamaearth is the only “Made Safe” certified toxin-free brand in India which is free of all known toxins which are banned in most countries. More importantly, more than just a brand, we make our products out of love and care. We use what we sell on our own baby. Try us once and you will fall in love with Mamaearth’s Baby Safe World.

  1. Are the products Eco-friendly, Non – toxic, Dye and Fragrance-Free and Non Allergic?
  2. Yes. Yes and a thousand times yes. Mamaearth is made in eco-friendly GMP certified facilities and carries no toxins, dyes, fragrances or anything which is even close to the word ‘unsafe’. All our products are clinically tested to be hypoallergenic. However, Take Note: we as humans, have different skin type, and chances are, your little one could be allergic to one of the essential oils in the products. We always recommend to first test the product by applying it on the wrist to check if there are any visible reactions.  This should be a mandatory practice for all products across all brands for all age groups not just ours

  1. Can I use the products from the first day of birth?
  2. Without a doubt.

    Since the products are designed for our babies, we can use them from the very first day. Our products are clinically tested to be toxin free and have a PH balance of 5.5-5.7 which is the recommended balance for our little one’s skin. All our products are clinically tested to be hypoallergenic. However, Take Note: we as humans, have different skin type, and chances are, your little one could be allergic to one of the essential oils in the products. We always recommend to first test the product by applying it on the wrist to check if there are any visible reactions.  This should be a mandatory practice for all products across all brands for all age groups.

  1. Are the shampoo and body wash paraben-free?
  2. Absolutely.  As a matter of fact, all our products are not just Paraben-Free but also free from Phthalates, PEG, DEA, Fragrances, Dyes, Formaldehyde and other ingredients which isn’t suitable for our babies. Do not worry, with Mamaearth’s products, you will have one brand which is Certified 100% safe for your babies, and with that, you will have one less thing to worry about.

  1. My baby has super-dry skin as a result of Eczema. Is it still safe to use your products?
  2. Given the fact that all our products are toxin free & most ingredients are plant-based, they work equally well on sensitive skin. However. We recommend you to test the product on your baby’s wrist first, to check for any allergies. Do this for all products, and not simply for ours.

  1. I avoid using oils with strong scents and prefer natural edible oils only. While massaging the oil may enter my baby’s mouth. Is Mamaearth’s oil safe for baby?
  2. Oh Yeah!

    Mamaearth’s massage oil is made of up 100% natural oils & 100% love.  Ease his tummy, tickle him a little and do all that with our massage oil. It contains cold pressed sesame oil, virgin coconut oil, extra virgin olive oils and other amazing essential oils which are all great for your baby’s young skin. A little suggestion, add tons of Mama Love to make the massage 10x times effective.

  1. Do you use preservatives?
  2. Yes. And here’s why: water-based skincare and cleaning products without preservatives can get contaminated and breed harmful bacteria and microorganisms. That said we do not use harmful preservatives like parabens, phenoxyethanol etc. but instead use safe preservative systems usually used for food products.

  1. What is in your secret mama’s love oil?
  2. Shhhhhh … It’s a big trade secret but because we trust you, let us tell you. Our mama’s love oil is a proprietary blend of nourishing essential oils like jojoba, lavender and evening primrose oil. Do not tell anyone, Ok!

  1. How can I modify the delivery address?
  2. We regret to inform you that once you have placed an order, we are unable to make any changes to it. Please cancel and place a new order. If it's not shipped, you won't be able to cancel your order now but you can refuse it at the time of delivery and you will get your refund if the order is already paid for.

  1. How can I modify my order?
  2. We regret to inform you that once you have placed an order, we are unable to make any changes to it. Please cancel and place a new order. If it's not shipped, you won't be able to cancel your order now but you can refuse it at the time of delivery and you will get your refund if the order is already paid for.

  1. What is your Return Policy?
    • Q. Under what conditions can I return/ replace my product?
      • Wrong product delivered
      • Expired product delivered
      • Damaged product delivered – Physical damage/ tampered product or packaging
      • Incomplete order – missing products

    • Q. Under what conditions return/ replacement requests will not be accepted? Opened/ used/ altered products.Original packaging (mono cartons, labels, etc.) missing.The return/ replacement request is generated after 7 days from the date of delivery. The damaged/ missing product is reported after 2 days from the date of delivery.

      In case of damaged/defective/Incomplete order, please share the images of delivered product along with shipping label and reach out to us.In Quality issue, please share the images of delivered product along with batch ID, shipping label and affected area images and reach out to us on our support page or chat with us.

  1. How do I return my order?
  2. Please raise the return request by raising a query on Cotact Us Page and share the reason for the return along with an image of the delivered items and shipping box. Apologies for the inconvenience

  1. When my order will be returned?
  2. It takes 3-4 working days for the order to reach our warehouse

  1. When will I receive my cashback?
  2. On eligible orders, you will get the cashback in the mamaearth wallet after seven days of delivery

  1. How can I use my cashback?
  2. Please follow the below steps.

    • 1. Login to with your registered contact number on Mamaearth Website or App.
    • 2. Add the product into your Cart.
    • 3. Click on "View Cart".
    • 4. Click on "Proceed to Payment" after adding your address details.
    • 5. Select the check box "Pay by Wallet" and it will utilize your mama cash to pay for 70% of the order below Rs.1000

  1. Can I transfer my cashback to my bank account
  2. Under no circumstances will you be entitled to withdraw the eligible cashback amount into your bank account or otherwise ask for a cash withdrawal. The cashback amount will be applied as a discount for your eligible purchases. The cashback amount cannot be credited into any pre-paid instrument issued under applicable RBI laws.

  1. What is the cashback's validity?
  2. The cashback will be valid for 90 days from the date of credited. Check your profile or Email/ SMS for the actual expiry date of cashback.

  1. How much cashback is available for use in a single order?
  2. As per Cashback policy, the user is eligible to avail 70% of the order total, not more than Rs.1000, can be paid via mamacashp>

  1. When will I get my refund?
  2. Once the refund is initiated, it takes 5-7 working days from the date of processing, except for Saturday, Sunday, and national holidays.Usually the refund is credited earlier within 2 days. In case of any issues, please bring up the chargeback request with your bank's customer service team. To raise a request, you need to fill up a form and submit it to the bank (issuing bank). You will need to submit the transaction details along with the reason for raising the chargeback request.

  1. How can I track my refund?
  2. To check the status of your refund check 'My Order' section from your account. Once your order is canceled, please wait for 5-7 days for refund amount to reflect in your source account.

  1. My payment has been deducted, but my order has not been confirmed
  2. Due to certain reasons your order was not confirmed but don’t worry any payment deducted will be refunded to your source account within 48 hours. Any cashback/ wallet amount deducted will also be credited back into your wallet.

  1. I am unable to make the payment.
  2. Please try again after clearing your browser's cache and cookies. If you are still unable to pay, you can try a different payment method. You can also reach us via our support page or try chatting with us.

  1. While my payment was unsuccessful, my cashback was deducted.
  2. We apologize for the inconvenience, but please be assured that your wallet money will be refunded within the next 24 hours. Alternatively, you can raise the issue via chatting with us.

  1. Do you accept international credit cards for payment?
  2. We regret to inform you that we do not accept international credit cards.

  1. Can I change my payment method
  2. We regret to inform you that there are no modification options available once an order has been placed.

  1. How do we use the coupon code?
    • Step-1. Add products to the Cart.
    • Step-2. Click on 'Use Coupons'.
    • Step-3. There, you will get the option to enter the coupon code manually, or you can select from the available options.
    • Step-4. Click on 'Apply'. Step-5. Don't add spaces before, inside of, or after the coupon code .

  1. For my purchase, I want the best coupon code.
  2. You will get the best coupon codes at the time of checkout. You can apply the coupon and avail the benefits.

  1. How to use gift cards?
  2. Gift card can be redeemed on checkout page where user can enter gift card voucher code and voucher pin on checkout page on website only.

    • 1. Gift Card Cannot be clubbed with
      • a) Coupons
      • b) Prepaid Discount
      • c) Mamacash.
    • 2. Customer can pay the full amount (product price+shipping charges+goodness insider) with gift cards.
    • 3. Gift Cards can be redeemed partially in multiple orders .
    • 4. Gift Card Amount will not be refunded in case of RTO/Cancellation
    • 5. User can not cancel orders with Gift Card

  1. Is Mamaearth certified from doctors or any certified agency?
  2. Mamaearth is Madesafe certified, FDA-approved and Dermatologically tested brand

  1. How do you ensure that your products have zero toxins?
  2. For starters, we are the FIRST MADE SAFE CERTIFIED brand in Asia. We do the requisite microbiology and toxin tests to ensure that all products have zero toxins and no products are even close to the word ‘unsafe’.

  1. Are you products available in any offline stores?
  2. Yes, we are present offline in a few cities. You can check for your city under the store locator tab. (

  1. Have you tested your products on animals?
  2. NO.  We do not support animal testing. Plus, how can you test a baby product on an animal? Right? However, we have clinically tested all our products on humans with patch testing to ensure no product cause any allergy. Hey Mama, don’t worry, your child is absolutely S-A-F-E.

  1. Can my 4 year old kid also use the same baby products?
  2. Yes, you, your toddler, your kids & everyone in your family including your grandparents can use these products. Go ahead, try it.

  1. Is it possible to return products once delivered?
  2. Yes, if you are not satisfied with our products (the chances of which are bare minimum), please write to us at [email protected]. We will ask you to return the products and ensure the full refund.

  1. What is your product range?
  2. We have products for babies (0-5 years), moms-to-be, new moms, natural beauty products and traditional recipes range.

  1. Do you have real recommendations from Real moms for your products?
  2. Not just recommendations, we have a panel of real mothers who are continuously reviewing our products. We take their genuine reviews into consideration, which we further use on product improvisation & for creating new solutions. We have a dedicated section where moms can read what other moms have to say about us.

  1. Can I use essential oils as it is on my baby?
  2. The answer is a big NO. No matter which brand or essential oil it is, or how much you are using it, it is NEVER safe to use ANY essential oil NEAT (without a carrier oil or some other dilution material). All essential oils should be diluted for use, especially for babies and children.

    Our baby oils have essential oil which is diluted using base oils and butters. So, their benefits are reaped and nobody is harmed. A win-win situation for all

  1. Is Mamaearth certified from doctors or any certifying agency of baby products?
  2. Yes, Mamaearth is the First MADESAFE CERTIFIED brand in Asia. Which means, we are not just approved from an agency but from a panel of expert MD Doctors (Pediatricians, Dermatologists, Cosmetic scientists) who develop & approve guidelines for baby products. So, keep your worries aside, we have the best of science and love backing us up.

  1. You are a new brand. How and why should I trust you?
  2. Yes. We are a new brand, but more than simply looking at us as a brand, view us as parents. We are not a mega-brand, trying to cut corners, reduce cost or mint money. We as parents went through some disastrous days which we don’t want any other parent to go through. We are here to make sure you trust our brand, love using it, and at least have one thing less to worry about. Also, We are the only Made safe certified brand in Asia, where we have passed stringent standards set by doctors and scientists. Try us once and the next time you will be answering this for us to your friends and relatives.

  1. I find the smell of the products very strong.
  2. We use only essential oils to add fragrance to the products, instead of using artificial fragrances that may contain phthalates. The essential oils that we add to the products are beneficial for the hair/skin.

  1. Can the skin and hair care products be used by someone who's not a mom?
  2. These are safe products and have absolutely no toxins in them. They are enriched with natural and essential oils and herbal extracts. They can be used by all adults, including moms, dads, someone who is not a mom, grandparents!