1. Where is my order (Track/Delay)

To track your order, Follow the steps below -

• 1. Go to 'My Account' -> 'My Orders' or click on https://mamaearth.in/my-account/orders
• 2. Select the order to track.

Please Note: We usually dispatch orders within 48 hours and it takes 3-4 days to get it delivered post shipped.In case of any delay or if the order status is delivered but you have still not received your order, please reach out to our customer support team on chat for LIVE Agent support or raise your query here-https://mamaearth.in/query-us.

2. I have been charged extra amount for my order while checkout.

Kindly review your cart total during checkout to identify any additional charges applied. This could include Cash on Delivery or Shipping fees. Please note:

• 1. If you place an order below Rs. 399, shipping charge of Rs. 40 will apply on your total order value.
• 2. If you place an order with payment mode as 'Cash on Delivery', an extra Rs. 40 is added to the total cart value. For 'Prepaid' orders, a 5% discount is applied to the total cart value.

1.How can I modify my Order (Phone Number/Address/Product)?

We regret to inform you that once you have placed an order, we are unable to make any changes to it.

2.Can I modify/change my payment method?

Unfortunately, payment method changes aren't possible after placing an order. However, if your order hasn't been shipped yet, you can cancel it and reorder with the preferred payment method and you will get your refund within 5-7 working days in the source account if the order is already paid for.

1. My Order is returned without delivery attempt/ Fake delivery attempted

We are sorry to hear this, ideally our Courier Partner attempts delivery 3 times before marking it for return.

- Kindly check your SMS/Email for communications regarding delivery. You can also check detailed status for your order by clicking on 'Track Order' on the order details page.

- Refund: In case your order has been marked 'Returned' by courier and is prepaid, the refund will be initiated to your original mode of payment once we receive products. Refund is credited in 5-7 working days from the date of processing, except for Saturday, Sunday, and national holidays.

2. The status of my order is not updating.

You can track your current order status by clicking on 'Track Order' on the order details page.

Still if your query remains unresolved, please reach out to our customer support team on chat for LIVE Agent support or raise your query on https://mamaearth.in/query-us.

1. How do I cancel the order?

Please Note: If your order has already been shipped, you won't be able to cancel your order but you can refuse it at the time of delivery and you will get your refund within 5-7 working days in the source account if the order is already paid for.Please follow the steps below to cancel the order.

• 1. Go to the 'Menu' (Top Left corner 3 Horizontal lines)
• 2. Go to 'My Account'.
• 3. Click on 'My Order'.
• 4. Click on 'View Details' (Top Right Corner).
• 5. Scroll down to the bottom and click on 'Cancel Order.
• 6. Select the reason and click on 'Cancel Order'.

The order will stand as cancelled if it has not been shipped yet.

2. Why my order has been cancelled?

If your order has been cancelled from our end, it‘s possible that our Terms and Conditions for Order & product limits were breached. For more information, please review our Terms and Conditions here-https://mamaearth.in/terms-and-conditions

1. My payment has been deducted, but my order is not confirmed. Check order status.

We apologize for the inconvience caused. However, this could happen due to certain issues at our end.

• - Don’t worry, any payment deducted will be refunded to your source account within 48 hours.
• - If your wallet money has been deducted, please be assured that your it will be refunded within the next 24 hours in your wallet.

2. I am unable to make the payement.

We apologize for the inconvience caused. Kindly try below to help you proceed with the order placement -

3. Do you accept international credit cards for payment?

We regret to inform you that we do not accept international credit cards.

1. When will I get my Refund?

For paid orders, refund is initiated instantly on cancellation/Returns/Failed Order. - Once the refund is initiated, it takes 5-7 working days from the date of initiation (except for Saturday, Sunday, and national holidays).

2. I have not received my refund

You can check the status of your refund by clicking on https://mamaearth.in/my-account/orders.If it has been 5-7 days from the refund initiation date, verify checking your source account history for the refund.

1. Why I have only received some part of my order (missing products)?

Your complete order might be arriving in different packages. To track your complete package, click on https://mamaearth.in/my-account/orders, you will get the separate tracking details of your order.-

2. The product(s) I have received is Defective/damaged/expired/wrong product received.

We apologize for the inconvinience caused. Please reach out to our customer support team on chat for LIVE Agent support or raise your query on https://mamaearth.in/query-us by sharing the images of the delivered items and shipping box.

3. The delivery boy behaved inappropriately with me.

We take this matter seriously and deeply apologize for the inconvenience you've experienced. Please reach out to our customer support team on chat for LIVE Agent support or raise your concern at https://mamaearth.in/query-us.

1. How do I return my order?

Please raise the return request on chat or through https://mamaearth.in/query-us and share the reason for the return along with an image of the delivered items and shipping box. We apologize for any inconvenience caused.

Please note:

• - We only allow return in specific cases. Please refer to our Return policy before applying for return. You can view our return policy at https://mamaearth.in/return-policy
• - After your return has been placed, it takes 3-4 days for the courier boy to come and pick-up your return shipment.
• - Refund for paid orders is processed once the products are returned back to us. The whole process takes around 5-7 working days.

1. When will I receive my cashback?

On eligible orders, you will get the cashback in the mamaearth wallet after 7 days of delivery.

Please note: Under no circumstances will you be entitled to withdraw the eligible cashback amount into your bank account or otherwise ask for a cash withdrawal.

2. How can I use my cashback?

Please follow the below steps.

• 1. Login to your Mamaearth account with your registered contact number on Mamaearth Website or App.
• 2. Add the product into your Cart.
• 3. Click on 'View Cart'.
• 4. Click on 'Proceed to Payment' after adding your address details.
• 5. Select the check box 'Pay by Wallet' and it will utilize your mama cash to pay for 70% of the order below Rs.1000.

Please note:

• 1. As per Cashback policy, the user is eligible to avail 70% of the order total, not more than Rs.1000, can be paid via mamacash
• 2. The cashback will be valid for 90 days from the date of credited. Check your profile or Email/ SMS for the actual expiry date of cashback.

1. How do I use the coupon code?

To use your coupon code and avail Mamearth discount, follow below steps -

• 1. Add products to the Cart
• 2. Click on 'Use Coupons'
• 3. There, you will get the option to enter the coupon code manually, or you can select from the available options
• 4. Click on 'Apply'
• 5. Don't add spaces before, inside of, or after the coupon code .

Please click on this link to visit our website and check out the exciting offers and coupon codes there - https://mamaearth.in/

2. T&C of QwiKSilver Gift Card, How to use it?

Gift card can be redeemed on checkout page where user can enter gift card voucher code and voucher pin on checkout page on website only

1. How do I register for an account?

To register for an account -

• 1. Add a product to the cart and checkout using your registered phone number only.
• 2. The moment you get to the payment page, your account will be auto-created with the phone number and email you provided at checkout (You need not to complete the payment).
• 3. Thereon, you can login using your phone number via OTP.

2. How to login into my account?

• 1. Click on the profile icon on the top-right corner of the website
• 2. Enter your Phone Number and click on 'login with OTP'
• 3. Enter the OTP received on your phone and you will successfully be logged in.

Please note: If you are not able to get OTP on your mobile number to login, click on 'Resend OTP' and check again.

1. What is Goodness Insider?

Goodness Insider is the Mamaearth Loyalty program from which you can get various benefits as below -

• 1. On every order get 2 FREE sweet surprises
• 2. No minimum purchase needed. We’re serious!
• 3. Special Sale Days only for you
• 4. FREE Shipping on all orders!

You can take 10X benefits of your plan, Plans can be checked on the website https://mamaearth.in/goodness-insider

2. How can I purchase Goodness Insider Membership?

Follow the steps below to purchase Goodness Insider membership -

• 1. Go to the cart page
• 2. Select plans from the drop downs
• 3. Click on 'Join now' and the two free gifts will be added

3. I have not received FREE products with my Goodness Insider order.

We are sorry if you have not received the free products with your GI order. Please reach out to our customer support team on chat for LIVE Agent support or raise your query here-https://mamaearth.in/query-us.

1. How do I avail Referral program benefits?

You are eligible to avail referral benefits on purchasing atleast 1 order -

• 1. You will be able to see the referral code on the 'Thank you' page after order confirmation or on the referral page from 'My Accounts'
• 2. Share the referral link with your friends and family
• 3. Once they sign up through the shared link, they will receive Rs.100 in their wallet
• 4. You will get Rs.100 balance in your wallet on their first successful order