To track your order, Follow the steps below -
Please Note: We usually dispatch orders within 48 hours and it takes 3-4 days to get it delivered post shipped.In case of any delay or if the order status is delivered but you have still not received your order, please reach out to our customer support team on chat for LIVE Agent support or raise your query here-https://mamaearth.in/query-us.
Kindly review your cart total during checkout to identify any additional charges applied. This could include Cash on Delivery or Shipping fees. Please note:
We regret to inform you that once you have placed an order, we are unable to make any changes to it.
Alternatively, you can cancel and place a new order with the updated correct details Please Note: If your order has already been shipped, you won't be able to cancel your order but you can refuse it at the time of delivery and you will get your refund within 5-7 working days in the source account if the order is already paid for.Unfortunately, payment method changes aren't possible after placing an order. However, if your order hasn't been shipped yet, you can cancel it and reorder with the preferred payment method and you will get your refund within 5-7 working days in the source account if the order is already paid for.
We are sorry to hear this, ideally our Courier Partner attempts delivery 3 times before marking it for return.
- Kindly check your SMS/Email for communications regarding delivery. You can also check detailed status for your order by clicking on 'Track Order' on the order details page.
- Refund: In case your order has been marked 'Returned' by courier and is prepaid, the refund will be initiated to your original mode of payment once we receive products. Refund is credited in 5-7 working days from the date of processing, except for Saturday, Sunday, and national holidays.
You can track your current order status by clicking on 'Track Order' on the order details page.
Still if your query remains unresolved, please reach out to our customer support team on chat for LIVE Agent support or raise your query on https://mamaearth.in/query-us.
Please Note: If your order has already been shipped, you won't be able to cancel your order but you can refuse it at the time of delivery and you will get your refund within 5-7 working days in the source account if the order is already paid for.Please follow the steps below to cancel the order.
The order will stand as cancelled if it has not been shipped yet.
Still if your query remains unresolved, please reach out to our customer support team on chat for LIVE Agent support or raise your query here-https://mamaearth.in/query-usIf your order has been cancelled from our end, it‘s possible that our Terms and Conditions for Order & product limits were breached. For more information, please review our Terms and Conditions here-https://mamaearth.in/terms-and-conditions
We apologize for the inconvience caused. However, this could happen due to certain issues at our end.
We apologize for the inconvience caused. Kindly try below to help you proceed with the order placement -
We regret to inform you that we do not accept international credit cards.
For paid orders, refund is initiated instantly on cancellation/Returns/Failed Order. - Once the refund is initiated, it takes 5-7 working days from the date of initiation (except for Saturday, Sunday, and national holidays).
You can check the status of your refund by clicking on https://mamaearth.in/my-account/orders.If it has been 5-7 days from the refund initiation date, verify checking your source account history for the refund.
If you still cannot see your refund, reach out to our customer support team on chat for LIVE Agent support or raise your query on https://mamaearth.in/query-usYour complete order might be arriving in different packages. To track your complete package, click on https://mamaearth.in/my-account/orders, you will get the separate tracking details of your order.-
In case you are not able to see separate tracking links for your order, you can also reach out to our customer support team on chat for LIVE Agent support or raise your query here-https://mamaearth.in/query-usWe apologize for the inconvinience caused. Please reach out to our customer support team on chat for LIVE Agent support or raise your query on https://mamaearth.in/query-us by sharing the images of the delivered items and shipping box.
We take this matter seriously and deeply apologize for the inconvenience you've experienced. Please reach out to our customer support team on chat for LIVE Agent support or raise your concern at https://mamaearth.in/query-us.
Please raise the return request on chat or through https://mamaearth.in/query-us and share the reason for the return along with an image of the delivered items and shipping box. We apologize for any inconvenience caused.
Please note:
On eligible orders, you will get the cashback in the mamaearth wallet after 7 days of delivery.
Please note: Under no circumstances will you be entitled to withdraw the eligible cashback amount into your bank account or otherwise ask for a cash withdrawal.
The cashback amount will be applied as a discount for your eligible purchases. The cashback amount cannot be credited into any pre-paid instrument issued under applicable RBI laws.Please follow the below steps.
Please note:
To use your coupon code and avail Mamearth discount, follow below steps -
Please click on this link to visit our website and check out the exciting offers and coupon codes there - https://mamaearth.in/
Gift card can be redeemed on checkout page where user can enter gift card voucher code and voucher pin on checkout page on website only
To register for an account -
Please note: If you are not able to get OTP on your mobile number to login, click on 'Resend OTP' and check again.
Goodness Insider is the Mamaearth Loyalty program from which you can get various benefits as below -
You can take 10X benefits of your plan, Plans can be checked on the website https://mamaearth.in/goodness-insider
Follow the steps below to purchase Goodness Insider membership -
We are sorry if you have not received the free products with your GI order. Please reach out to our customer support team on chat for LIVE Agent support or raise your query here-https://mamaearth.in/query-us.
You are eligible to avail referral benefits on purchasing atleast 1 order -